Terms and Conditions
Please take the time to read over our terms and conditions
It is your (the customer) responsibility to read and understand the following terms and conditions before making an order on this website (https://www.MikesMixMaster.com) or using any of the services provided at this website (https://www.MikesMixMaster.com)
This Service allows you to have your songs mixed & (or) mastered by a professional mix (or) Mastering Engineer and obtain downloads of the mixed & mastered songs “tracks” from either our e-mail, dropbox, or website.
We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected both online and offline. This includes your audio files, name, phone number, address, email, and any other info you may send us. We do not use any kind of tracking cookies. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls, and physical security measures.
This website contains material that is owned by us, licensed to us, or consent was given to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files, and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Payments must be made in full before any work on your material.
"Buy Now, Pay Later" Payment Plans are available by our partner Sezzle. For Terms and Conditions on this service please visit this link - https://legal.sezzle.com/user
For online payments, any Major Credit or Debit Card is accepted. **Western Union, Bank Transfer, and Prepaid Credit / Debit cards are NOT accepted.
We provide a collection of audio samples of our work. The samples provided have been Mixed and (or) Mastered to the clients' specific tastes and likings. The samples are not how every project will sound, If you hear something you don’t like, just remember you have the complete direction of how every aspect of your projects sound.
We provide instructions on how to properly prepare and send your material for our Mixing and Mastering services. The client is responsible for following these directions Before uploading any material. When using our services the client is responsible for the following:
The quality of the recorded material. (Check out our Recommended Recording Equipment)
The quality of one and two-track instrumentals.
Correct preparation of any material sent for mastering.
Arrangement and layout of vocals and instruments.
Ensuring all audio files needed for the service ordered are included.
Ensuring the material has been prepared and sent correctly.
Ensuring all notes and requests are included in the detailed documentation.
Ensuring all spelling for the song name, artist name and other credits is correct.
Ensuring contact information is provided and spelled correctly.
Ensuring cover art and ISRC data are included (if available).
Copyrights for any uploaded material.
Ownership and rights of all uploaded material.
Your order number is included in the upload.
If the client's material is not prepared or sent correctly it will either not be accepted or the services will be rendered using the material provided the way it is received.
For Mixing, the Current turnaround time is to receive your FIRST Mix(es) for review, completion of this service depends on how many revisions are needed after you review your first mix. Once you are satisfied with the mix(es), The files will be packaged and delivered by e-mail.
For Mastering, the Current turnaround time is to receive your completed Masters, completion of this service depends on how many revisions are needed after you review your Masters. Once you are satisfied with the Masters, the files will be packaged and delivered by e-mail.
For Mixing and Mastering, the Current turnaround time is to receive your FIRST Mix(es) for review, completion of this service depends on how many revisions are needed after you review your first mix. Once you are satisfied with the mix(es) it will be sent to the mastering house for mastering, once completed, the files will be packaged and delivered by e-mail.
Current turnaround time for Mixing — https://www.mikesmixmaster.com/mixing
Current turnaround time for Mastering — https://www.mikesmixmaster.com/mastering
Turnaround time for Revisions — 1-3 BUSINESS Days.
Turnaround time for Radio Edits — 1-3 BUSINESS Days.
If your order has been made during a Sale or Promotion, the turnaround time for the delivery of the first mix(es), Revisions, completion, and delivery of your project may be delayed.
All orders are rendered on a first come first serve basis. This goes for Major and Indie artists.
All turnaround times stated on our website or by e-mail are only an estimation. In any event, the turnaround time may be extended any time after purchase. Rush Delivery may or may not be available.
Each mixing package includes a certain amount of revisions.
The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form. Turnaround for revisions is up to 5 business days (Though are sometimes delivered sooner depending on the studio schedule) Keep in mind that during certain circumstances the turnaround time for revisions can be extended without notice.
Below are the details of what IS and IS NOT included in your allowed revisions:
What is covered:
Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them
You’d like the volume of an instrument and/or vocal adjusted.
You’d like effects adjusted (i.e. more reverb, less delay)
What is NOT covered:
Adding any new instruction that was not mentioned in the original Mixing Form
Arrangement changes: Things like creating drops, stop effects, and mutes
New file submissions are not included (Vocal files or instrument files)
You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. after the said days, your project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the services page — Services & Pricing
Once you approve your main mix, there is no longer the option to have anything changed in the mix (without incurring additional fees), even if you still have not used up all revisions.
Some packages include a Radio Edit where the curse words are either muted or reversed. You can specify if you have a preference for either of the two in your initial mixing form but If no mention is made, the engineer will decide which is best based on the word(s). Example: There are certain curse words that even when reversed still sound the same, in which case they will be muted while all others will be reversed.
After your project is completed, the material you’ve sent to us will be deleted from our systems 60 days after. After this point, revisions, radio edits, instrumental exports, performance exports, acapella exports, and processed stem exports will no longer be an available option to purchase for the specific song. Unless you re-send your material and have the song mixed and (or) mastered again.
Sales and Discounts:
We sometimes offer sales and discounts for our services. These sales are only available for a limited time. When a client orders a service during the time of the sale, the client understands that the sale may be final, meaning there may be no refunds or credit honored, even if the work has not yet been completed. The client also understands that there will be no set turnaround time for the order made during the sale. Rendering of orders made during a sale is done in a first come first serve order. If rush delivery is available at the time of a sale, the price of the rush delivery will not be discounted.
Mikes Mix & Master services are electronic non-tangible irrevocable goods.
We believe in keeping our customers happy. If you are unsatisfied with your results we are willing to make any small changes and adjustments free of charge (Before Mastering). For bigger adjustments, you will be able to use your Free Revision(s) or order a revision add-on (To find out which services include free revisions visit https://www.MikesMixMaster.com)
Full Refunds are available to be issued if:
You order any service at https://www.MikesMixMaster.com but do not submit material within 60 days.
Partial Refunds are available to be issued if:
You order a Mixing and Mastering package, and receive your first mix but do not wish to proceed to have your project mixed or mastered. In this instance, you will be able to receive a 50% refund for the mixing portion of the ordered service and a full refund for the Mastering portion of the service ordered.
You order a Mixing and Mastering package, and receive your first and 2nd revised mix but do not wish to continue having your project mixed or mastered. In this instance, you will be able to receive a full refund for the Mastering portion of the service ordered.
Refunds are NOT available if:
You order a Mixing and (or) Mastering service and you do not submit your material after 60 days.
You order a Mixing and Mastering package, receive your first mix and revised mix(es) and confirm you are satisfied with any of the mixes or ask to proceed to mastering.
You order a Mixing and Mastering package, and your project has been completed, uploaded, and sent.
You order a Mastering service, and the mastering has been completed, uploaded, and sent.
You order a Mixing and Mastering package, receive your first mix(es) or revised mix(es), and do not respond within 60 days of receiving your mix(es) or revised mix(es).
You order rush delivery and your first mix is delivered within the timeframe ordered.
You order and download any digital products.
Depending on the situation in case of a no refund, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 6 months after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at https://www.MikesMixMaster.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.
Understanding and Responsibility
The client is responsible for reading and understanding the entire terms and conditions and refund policies. The client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at https://www.MikesMixMaster.com
By making payment at https://www.MikesMixMaster.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.
Mikes Mix & Master LLC (https://www.MikesMixMaster.com) may at any time, without notice to you and in its sole discretion, amend this policy from time to time and the changes are not prorated. Please review this policy periodically. For more information visit us online at https://www.MikesMixMaster.com or e-mail us directly at MikesMixAndMaster@gmail.com